Service
USSD Application Development
Let customers buy, pay or request a service by dialling a short code, without downloading an app.
The problem
Some customers prefer to dial a code rather than open a website or install an app. USSD is useful for a short, clearly defined action, but every screen must earn its place. DialGH brings ECG prepaid credit, airtime, data and supported bill payments into one USSD service. The work is more than writing menu text: the business needs backend processes, payment connections and provider coordination. Mfidie Solutions can also help clients apply for shortcodes and work through the necessary approvals.
Benefits
- Works on phones without a data connection
- Keeps common purchases in one familiar menu
- Connects a short customer journey to the business backend
- Offers support through shortcode application and rollout
What you get
- Menu and customer journey design
- USSD session and backend development
- Payment and service API integrations
- Assistance with shortcode acquisition and approvals
- Network testing, launch and maintenance
How it works
- We choose the few tasks the menu must handle well.
- We write the menu prompts and agree the information each step needs.
- We coordinate shortcode requirements with the appropriate provider.
- We build the application and connect payment and service APIs.
- We test and launch on the networks approved for the service.
Questions
Can you help us get a shortcode?
Yes. We can assist with the application and provider approval process. Issuance and timing remain with the relevant provider and networks.
Does USSD need mobile data?
No. Customers access the service through a dialled code on supported mobile networks.
Can people pay through the menu?
Yes, where the chosen payment provider supports the required journey. We connect the payment request to the relevant service.
What affects cost and delivery time?
Menu complexity, backend connections, payment requirements, network enablement and provider approvals all affect the work and timeline.
Related work
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DialGH
A client USSD service bringing ECG prepaid credit, airtime, data and television bill payments into one phone menu.